How to Use the Ohio Assistant

• Look for the red and white chat icon in the lower right corner of any Ohio.gov page.
• Click it to activate the Ohio Assistant.
• Enter a short question or a few keywords about what you need.

Tips for Best Results

• Mention the agency, program, or service you need. 
• Say "yes" if the Ohio Assistant asks if you'd like more results.
• Wrong answer? Try asking your question a different way.
• Check your spelling, spell out acronyms, and try new keywords.
• Try your search again in a few days; the Ohio Assistant is always learning and improving.

Keep Yourself Safe

Do not share sensitive personal information with the Ohio Assistant.

This includes things like your name, birth date, Social Security number, or Medicaid number.

What the Ohio Assistant Can Do

• Provide automated help anytime, day or night.
• Answer general questions about Ohio's government and services.
• Share information on more than 400 topics from many state offices.
• Search across multiple state websites at once.
• Direct you to secure systems where you can safely give or receive personal information.

What the Ohio Assistant Cannot Do

• Answer questions about local or federal programs and resources.
• Give personal details about you or someone else (like records, case/application status, or legal actions).
• Complete transactions for you (like making payments, renewing licenses, or completing an application).
• Provide technical assistance with websites and apps.
• Connect you to live customer service.

Is the Ohio Assistant Generative AI?

While the Ohio Assistant is not generative AI, some of its responses were created using a combination of generative AI and human authors.

Where to Go for More Help

• For help from a person, contact the right agency, division, board, or office during regular business hours. 
• For local information (town, city or county), contact your local government offices.
• For federal laws and programs, visit USA.gov.